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Trade Fast Training Consultants
All programmes
PSETA
Skills Programme / Short Course

Manage Service Delivery Improvement

A practical, SAQA NQF-aligned Manage Service Delivery Improvement programme designed to transfer immediately applicable skills. Content can be tailored to your organisation's context and presented at a time and venue of your choice.

2 – 5 daysIn-house · Public · Virtual
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Course outline & modules

  1. 01Foundations and key concepts of Manage Service Delivery Improvement
  2. 02Legislative and policy framework (South African context)
  3. 03Practical tools, templates and best practice
  4. 04Case studies from the public and private sector
  5. 05Workplace application and action planning

Learning outcomes

  • Explain the principles and scope of Manage Service Delivery Improvement
  • Apply the relevant legislation and organisational policies
  • Use practical tools to improve workplace performance
  • Develop a personal or team implementation plan

Who should attend

  • Senior and middle managers
  • Newly appointed supervisors
  • Project and programme leads
  • Municipal and departmental officials

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  • Practical tools, templates and best practice
  • Case studies from the public and private sector
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